WeProx Refund Policy
Last updated: September 25, 2026. "All sales final" is common in this industry. WeProx takes the opposite position: a refund policy should be a set of clear conditions that either apply or do not. Below, each case is defined by its trigger, its time window and its outcome, so you can predict the answer before you contact support. This policy is part of the WeProx Terms of Use.
Summary of cases
Use this table as a quick reference. The sections that follow define each row in full.
Scope: the policy covers purchases of lines and plans and funds added to your WeProx balance. Every window below is measured from a recorded event, either the purchase, the top-up or the renewal. Requests are evaluated against these conditions as written; support staff do not apply unwritten rules in either direction.
| Case | Window | Outcome |
|---|---|---|
| New line not working as described and not fixable | reported within 24 hours of purchase | full refund of that order |
| Downtime caused by our hardware or network | any time during the plan | plan extended by at least the time lost |
| Unspent account balance | within 30 days of the top-up | refund on request |
| Accidental renewal, line unused since | within 24 hours of the renewal | reversed to balance |
1. First-order guarantee
Trigger: a newly purchased line does not work as described. Before refunding, support attempts a fix, including relocating the line to a working metro or carrier. Outcome: if support cannot fix it or move it to a working metro or carrier, the full order amount is refunded, provided the problem was reported within 24 hours of purchase.
2. Downtime on our side
Trigger: a line is unavailable because of WeProx hardware or the WeProx network. Outcome: the plan is extended by no less than the duration of the outage. If the extension is missing from your plan, ask support to apply it.
Scope of this case: faults in devices we operate, their power or connectivity, and our own network path. The extension is appended to the current plan period, so the paid duration you receive is never shorter than the duration you bought.
3. Unused balance
Trigger: funds on your balance that have not been spent. Window: a request made within 30 days of the top-up in question. The return path depends on the original method:
- card or PayPal: refunded to the original payment method
- crypto: returned in the same coin, calculated at the USD value credited at top-up, less the network fee
- Zelle or bank wire: returned to the sending account, less any bank fee
4. Accidental renewal
Trigger: a plan renewed that you did not intend to continue, and the line has seen no use since the renewal. Window: within 24 hours of the renewal. Outcome: the renewal is reversed and the amount returns to your balance, where section 3 then applies.
5. Exclusions
These cases fall outside the policy and are not refunded. The reasoning is consistent: a refund corrects a failure on our side, and none of the cases below is one.
- service time already consumed on a line that was working
- change of mind after the first 24 hours
- accounts terminated for abuse or violation of the Terms of Use
- blocks or bans imposed by third-party platforms, since a platform's decision is not a fault in the line
6. Request procedure and timing
Send the request to support@weprox.net or to @weprox_bot on Telegram, identifying the order or the line. We respond within one business day. Approved refunds are issued within five business days of approval. Card and PayPal refunds may take longer to appear, because posting times are controlled by the card network, bank or PayPal rather than by us.
Useful details to include: the line's host and port or the order reference, the time the issue began, and what you observed, for example connection refused, timeouts or an unexpected geolocation. Precise reports shorten the fix-or-refund decision.
7. Chargebacks
Contact support before initiating a chargeback; most cases are resolved faster directly. When a chargeback or payment dispute is open, the associated account is paused until the dispute concludes. Once it concludes, the account state follows the outcome.